If You Do Something Special, Make Sure the Customer Knows About It
Sometimes we do things extraordinarily well. Sometimes we do it better than our competitors. When we do, do our customers realize it? I recently wrote about the Mandarin Hotel, known for their...
View ArticleManage Customer Experience through Small Details
It was just a small thing that most people wouldn’t notice, but it was a detail worth noting in the quest for outstanding service. I’ll try and paint you a verbal picture of the situation. I was...
View ArticleSmall Details Make a Difference
It was just a small thing that most people wouldn’t notice, but it was a detail worth noting in the quest for outstanding service. I’ll try and paint you a verbal picture of the situation. I was...
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